Customer Help
Our happiness team is always here to assist.
Helpful Information about Orders and Shipping
Frequently Asked Questions
Elevate Your Home with Style. Discover exquisite furniture, accessories, and accents. Fast delivery within 7-15 days (USA, UK, Europe, Canada, Australia). Processed in 2-3 days. Unparalleled customer service. Create a home that reflects your unique taste. Shop now at Decorvilage.
- Visit the homepage of the website.
- Look for the “My Account” button, typically located in the top right corner of the website.
- Click on the “Register” or “Login” button.
- Fill out the registration form with your personal details, including your name, email address, and password.
- Read and agree to the Decor Vilage terms of service and privacy policy.
- Click the “Submit” or “Create Account” button.
- Check your email inbox for a confirmation email from the website.
- Open the email and click on the provided link to verify your email address and complete the account creation process.
- Once your account is successfully created, you can log in using your registered email address and password.
- Sign in to your account on our website.
- Locate and navigate to the “My Account” page.
- Look for the option to edit your shipping address.
- Update the necessary details with your new shipping address.
- Save the changes.
If you encounter any issues or require additional support, please reach out to us at support@decorvilage.com Remember to provide your order number and the new shipping address in your message. Please keep in mind that if your order has already been processed and shipped, we cannot guarantee the modification of the shipping address. However, we will make every effort to assist you to the best of our abilities.
To monitor the progress of your order, simply locate the “Track Order” button situated at the top right corner of our website. From there, input your order number or the email address linked to your order to track your shipment. Kindly note that tracking may not be available for certain products. For any inquiries or concerns regarding the status of your order, feel free to reach out to us at support@decorvilage.com Our team will gladly provide you with the necessary assistance.
Your Privacy is Our Priority: We implement robust measures to safeguard your personal information, including credit card details, from unauthorized access. We do not store credit card information unless you grant explicit authorization. Rest assured, when making a purchase on Decor Vilage, your credit card data is encrypted and securely transmitted to our trusted payment processing partner. After the transaction is complete, we do not retain your credit card information, unless you choose to save it for future use. For any inquiries, feel free to reach out to our dedicated customer service team.
Sales Tax Policy: As per the regulations of your country or state, applicable sales tax will be charged on purchases made through Decor Vilage. The tax amount will be added to your order total during checkout. Should you have any inquiries or concerns regarding sales tax, our customer service team is here to help. Feel free to reach out for assistance.
Global Shipping Availability: We offer shipping to numerous countries worldwide. To confirm if we ship to your location, kindly proceed to the checkout page and input your shipping address. During checkout, you will be notified if shipping to your country is not available. For any inquiries or assistance, please don’t hesitate to reach out to us at support@decorvilage.com.
Order Fulfillment and Shipment: The shipping of your order depends on the availability of the items you purchased. While we strive to package and ship items together in one package, separate shipments may occur if certain items are not available. Should you have any inquiries or concerns regarding your order, please don’t hesitate to reach out to us at support@decorvilage.com. We are here to assist you.
Smooth Returns and Exchanges
Returns and Exchanges Explained
30-Day Return Policy: If you’re not satisfied with your purchase, contact us within 30 days for a refund or exchange. Please ensure the item is in its original condition and packaging. Email support@decorvilage.com with your order number and issue description for further instructions.
We apologize for any inconvenience caused by receiving the incorrect item. Our team is dedicated to ensuring accurate order fulfillment, and we take full responsibility for any mistakes made on our part.
To resolve this issue, please contact our customer service team promptly to initiate the return or exchange process. We will assist you in obtaining a return label and provide detailed instructions for returning the item. Upon receiving the item, we will swiftly process your refund or send you the correct item based on your preference.
Your satisfaction is our utmost priority, and we are committed to making it right. Should you have any additional concerns or questions, please feel free to reach out to us.
Apologies for the inconvenience caused by receiving a damaged item. We strive to ensure that every order is carefully packaged and shipped, but unforeseen incidents during transit can occur.
To address this issue, please contact our customer service team immediately to initiate the return or exchange process. We will assist you in obtaining a return label and provide instructions on how to return the damaged item. Once we receive the item, we will promptly process your refund or send you a replacement item, depending on your preference.
Your satisfaction is our priority, and we are committed to resolving this matter. If you have any additional concerns or questions, please feel free to reach out to us.
We appreciate your decision to return an item to Decor Vilage. To ensure a smooth and efficient return process, please follow the instructions provided by our customer service team when initiating the return.
Typically, the return package should be sent to the address specified on the return label or in the return instructions. If you have any inquiries or concerns regarding the return process or the return address, feel free to reach out to our customer service team for assistance.
Thank you for choosing Decor Vilage, and we look forward to assisting you in finding a more suitable item in the future. Your business is greatly appreciated.
At Decor Vilage, we are dedicated to providing exceptional customer support to our valued customers. We offer various channels of assistance to ensure prompt and efficient service.
For any inquiries or concerns about your order or products, you can reach out to our customer support team via our website’s live chat feature, phone, or email. Our knowledgeable representatives are available to assist you with placing orders, tracking shipments, or processing returns.
You can find our contact information, including phone number and email address, on our website’s dedicated contact page. Our live chat feature is accessible 24/7 for your convenience. We encourage you to contact us if you have any questions or concerns, and we will make every effort to address them to your satisfaction.
In the event that you have entered an incorrect shipping address for your order, we advise you to promptly reach out to our customer service team. If your order has not been shipped yet, there may be a chance for us to update the shipping address.
If your order has already been shipped, we recommend contacting the shipping carrier directly to explore the possibility of redirecting the package to the correct address. Should redirection not be feasible, the package might be returned to us as undeliverable. In such cases, we will process a refund for the order, excluding any applicable shipping and handling fees.
To avoid any complications with shipping, we strongly recommend double-checking your shipping address prior to finalizing your order. If you have any concerns or inquiries regarding your order, please don’t hesitate to contact our customer service team. We are here to assist you.
If you require changes or wish to cancel an order you have already placed, kindly contact our customer service team as soon as possible. We will make every effort to accommodate your request. However, please be aware that if the order has already been processed or shipped, it may not be possible to make changes or cancel it.
In the event that your order has been processed or shipped, we recommend waiting until you receive the package and then initiating a return or exchange as needed. For more details on our return process, we recommend reviewing our return policy.
To ensure a smooth ordering experience, we urge you to carefully review your order details, including items, sizes, and shipping address, prior to submitting your order. If you have any concerns or questions regarding your order, our customer service team is available to assist you.
Yes, we offer the option to pre-order certain items that are currently sold out. On the product page, you will find a note indicating if the item is available for pre-order, along with an estimated shipping date.
To place a pre-order, simply add the item to your cart and proceed to the checkout process. The payment for the item will be charged at the time of purchase, and we will ship the item to you as soon as it becomes available.
Please keep in mind that the estimated shipping date is subject to change, and we will make every effort to keep you informed of any updates regarding your pre-order. Should you have any inquiries regarding the pre-order process, feel free to contact our customer service team for further assistance.